Documents, tracks and monitors the Robert Half 3.9. By asking the customer targeted questions and Additionally, Help Desk Support Specialist II escalates problems to appropriate levels or teams to achieve issue resolution. Ability to communicate technical issues with non-technical users. 4.1 TEKsystems IT Technical Support Analyst II Dunwoody, GA 4d Salary: $50-75K. Remote in United States +3 locations. These technicians can handle simple desktop support questions and issues. The Help Desk Technician Iron Bow Technologies 3.5. Provided base level IT Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Help Desk - Tier I Sterling, VA Must: Secret clearance required Experienced Tier I Help Desk/ Desktop Support Admin 3 years of experiencing with the following Experience using the Remedy Ticketing system (ARS). It's free to sign up and bid on jobs. Develops, maintains, and distributes processes more Part-time. Lead Tier II Technician (Help Desk) position entails leading a team to provide desk-side support and on-site technician support. Provide support of network hardware, including WAN and LAN connectivity, switches, routers, firewalls and wireless access points Provide support of network security solutions Provide support and management of VoIP systems Provide support of Active Directory users and structures: OUs, sites, GPOs, trust relationships, etc. Other tier 2 helpdesk duties as needed. Analyzessupport calls to pinpointissues or trends and issueswith product or customer sites, providing weekly reports to management on ways to minimize such support calls. IT Help Desk, Tier 2. The Help Desk, Tier 2 is responsible for providing advanced technical assistance and support related to computer systems, hardware, and software. KBR (Sioux Falls, SD) **Title:** IT Help Desk, Tier 2 Technical Support **Core Role and Responsibilities:** Provides second level operational technical support, development, and engineering to the Help Desk, Tier 2 and our users via ticketing tool, phone, chat, and collaboration. Responsibilities. Must have excellent communication skills (oral and writing). Tier II support requires the contractor to visit (or remote in) the user's desktop or printer for hands-on support for various types of computer repairs, troubleshooting and hardware/software maintenance. IT support is usually a large part of a companys overall customer service philosophy, so a support technician should be able to straddle the technical world of IT and the practical Veteran Firm Seeking a Tier II Help Desk Resource with Expertise in SQL for a Remote Role . Experience working in help desk ticketing Our company focuses on helping our customer's companies have easy-to-use IT structures. Provide Tier I and II Responsibilities for help desk Answering incoming phone calls for technical support Answering emails and voice mails for support Receive inbound calls and tickets to diagnose, troubleshoot Most often, they are recent college graduates, or outsourced third parties located overseas. favorite_border 4 days ago Help Desk Tier 1 Analyst VIVA USA IncOjai, CAFull-Time Support and maintain COTS and custom designed applications. Job Description. Description. Diagnose various problems encountered during initial rollout. Greenwich, CT 06830 +21 locations. Develop and recommend cost effective technical system improvements. Installed software, modified and repaired hardware and resolved technical issues. $80,000 - $100,000 a year. FMG is seeking a self-motivated individual for a full-time Help Desk Support position to join our team in Arlington, VA. Job Description. 3 years of experiencing with the following. Requirements: Helpdesk, Azure, 365 Applications , Hardware troubleshooting. Estimated $38.4K - $48.6K a year. Experience using the Remedy Ticketing system (ARS). Job Description. May interact with the government customer and senior government leadership leaders at the highest levels, Completion of various other hardware/software requests as needed. Tier 2 support team members are the folks responsible for handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of your first level customer service In the event they are unable to solve the problem, they will escalate the ticket to a Tier 2 technician. The Tier 2 Help Desk Technician will provide front line support for users and remote location users. a CSS Company Washington, DC 20005 (Logan Circle area) Virginia Beach, VA 23452 (North Central area) $19 - $25 an hour Full-time 8 hour shift Tier 2 Help Desk Technician new Evolver, LLC. Search for jobs related to Tier 2 help desk job description or hire on the world's largest freelancing marketplace with 21m+ jobs. Tier 2 Help Desk Technician Jobs, Employment | Indeed.com Upload your resume - Let employers find you Tier 2 Help Desk Technician jobs Sort by: relevance - date 873 jobs Aside from troubleshooting and onboarding/offboarding users, this role may at times work with the Business Systems Analyst team on testing features and systems Posted 30+ days ago Operate a personal computer and manage servers using program applications appropriate to assigned duties. Strong interpersonal and communication skills who can work with people at various levels of the organization EEO Employer Apex Systems is an equal opportunity employer. KBR (Sioux Falls, SD) **Title:** IT Help Desk, Tier 2 Technical Support **Core Role and Responsibilities:** Provides second level operational technical support, Tier 2 Help Desk Technician, 02/2015 to Current. Work History. < Back to London Vacancies . Help Desk Analyst II. As an experienced customer focused IT Support Engineer, you will be constantly curious and proactive in learning Experienced Tier II Help Desk/ Desktop Support Admin. 387 jobs Tier 2 IT Managed Services Help Desk Engineer Bowman Williams 5.0 Alexandria, VA +9 locations $55,000 - $65,000 a year Tier 2 IT Help Desk Support - Boston Michael Page 3.6 Easy Apply 5d Answer and resolve inbound technical calls and receive support escalations from teammates. Perform as a Tier 2 TS systems Must be customer service oriented and self-motivated Demonstrated analytical and problem-solving skills. This individual would work in supporting the organization with the maintenance of computer hardware and software, support office users, and other project related work as assigned. May support installs or upgrades of software or devices, set up user Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. The Help Desk Technician responds to telephone calls, email and personnel requests for technical support. My name is Stephen Hrutka, and I am the owner of a Veteran-owned firm in Tier 2 Help Desk Specialist. Tier 2 Help Desk Analyst Seneca ResourcesWashington, DCFull-Time Responsibilities: Provide a high-level of customer service to all customers including effective communication. Automating and orchestrating as much of technical support as possible increases efficiency and availability while reducing incident queues. IT Help Desk, Tier 2. IT Help Desk Support (Tier II) East Hartford, CT $50K (Employer est.) Easily apply. Tasks include installation, configuration, and troubleshooting. Resolve issues for desktop and laptop incidents and requests in a timely manner. The Tier 2 Help Desk Technician will provide front line support for users and remote location users. Self-service & knowledge management. Description Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner Maintain Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at Performs after hours on-call support rotation, which may require evenings and weekends, and assists on-call support staff with urgent issues they cannot resolve on their own. Monitors and tunes the system to achieve optimum performance levels. Full-time. Help Desk - Tier II. What does a Tier I Help Desk do? Job Description & How to Apply Below. Gain insights into day-to-day activities through analysis of reports and logs. Other Veteran Firm Seeking a Tier II Help Desk Resource with Expertise in SQL for a Remote Role . The primary function of this Service Desk Analyst job is to represent Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document Ecs Federal Huntsville. Tier 2 Technicians: These are more seasoned technicians. Location: Lakewood, NJ. Fort Belvoir, VA. Must: Secret clearance required. Job Title: Help Desk Engineer - Tier 2. Duties and Responsibilities: Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages. An ideal Must have excellent communication skills (oral and writing). Service Desk Engineer (Tier 2) Job Summary. Helpdesk technicians provide tech support services, usually from a distance via phone or an online chat tool. Primary help desk for troubleshooting and maintenance of all software, computers, servers, backup, and printers Manage internal LAN network, servers, and wireless technologies Perform Analyzing and identifying trends in issue reporting and devising preventive solutions Mentoring other help desk personnel on hardware and software problem analysis and resolution Tier 2 This position responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. The Help Desk Support Analyst will provide Tier I and II level of support in a high volume capacity responding to over 300 calls per day among a small team. My name is Stephen Hrutka, and I am the owner of a Veteran-owned firm in Washington, DC focused on Supply Chain, Strategic Sourcing, and Technical/Cleared Recruiting. Are more seasoned technicians escalations from teammates: these are more seasoned technicians Remedy Ticketing (! 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